Refund policy
Return & Refund Policy — Core London
Effective Date: May 2026
Welcome to Core London. We want you to shop with confidence. This Return & Refund Policy explains your rights and how returns, refunds, and exchanges are handled for purchases made through our online store.
Core London operates exclusively as an eCommerce business and does not operate a public retail location for in-person returns or exchanges.
1. Return Eligibility
We offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, items must:
- Be unused, unworn, and in original condition
- Include original tags and packaging
- Be free from signs of use, washing, damage, odors, or alterations
- Include proof of purchase (order confirmation or receipt)
We reserve the right to refuse returns that do not meet these conditions.
2. How to Start a Return
To request a return, please contact our support team at:
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos if the item is damaged, defective, or incorrect
Once your request is reviewed and approved, we will provide return instructions, including the appropriate return address where applicable.
Important:
- Core London does not operate a physical storefront or customer-facing return location.
- Returns must not be sent to any address unless officially provided by our support team.
- Items returned without prior authorization may be refused or not eligible for refund.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives:
- Damaged
- Defective
- Incorrect
- Missing parts
contact us within 48 hours of delivery at support@corelondonfit.com.
We may request photographic evidence to assess the issue and provide an appropriate resolution, which may include:
- Replacement
- Refund
- Partial refund
- Store credit
4. Non-Returnable Items
Certain products cannot be returned for hygiene, safety, or customization reasons.
These include:
- Personalized or custom-made products
- Gift cards
- Final sale or clearance items
- Opened personal care products
- Perishable goods
- Hazardous materials, flammable liquids, or gases
If you are unsure whether your item qualifies for return, please contact us before placing your order.
5. Exchanges
We currently do not process direct exchanges.
If you would like a different size, color, or product, please:
- Request a return for the original item
- Place a new order separately once the return is approved
This helps ensure faster processing and product availability.
6. European Union 14-Day Cooling-Off Rights
If your order is delivered to a country within the European Union, you may have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason, under applicable consumer protection laws.
To qualify:
- Items must be unused and in original condition
- Tags and original packaging must be included
- Proof of purchase is required
Certain exemptions may apply in accordance with applicable law, including hygiene-sensitive and personalized products.
7. Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method
- Processing typically occurs within 10 business days
- Your bank or payment provider may require additional time to complete the transaction
If more than 15 business days have passed since your refund was approved and you have not received it, please contact:
8. Return Shipping Costs
Unless the item is defective, damaged, or incorrect:
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
We recommend using a tracked shipping service, as Core London is not responsible for lost return parcels.
9. Order Cancellations
Orders may only be canceled before they are processed or dispatched.
Once an order has been shipped, it must follow the standard return process after delivery.
To request a cancellation, contact support@corelondonfit.com as soon as possible.
10. Fraud Prevention & Abuse
Core London reserves the right to:
- Refuse returns suspected of abuse or fraud
- Limit excessive return activity
- Deny refunds where items show signs of misuse or policy violation
This does not affect your statutory consumer rights under applicable UK law.
11. Contact Information
For any questions regarding returns, refunds, or your order, please contact:
Website: corelondonfit.com