Shipping policy
Shipping Policy — Core London
Effective Date: May 2026
Thank you for shopping with Core London.
This Shipping Policy explains how we process, ship, and deliver orders placed through our website. Please read this policy carefully before placing an order.
Core London operates exclusively as an online eCommerce business and therefore does not maintain a public-facing physical retail location or customer collection point.
1. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may vary during:
- Public holidays
- Peak shopping periods
- Promotional campaigns
- High order volume periods
Orders are processed Monday through Friday, excluding public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
2. Shipping Methods & Delivery Times
We currently offer the following UK shipping options:
DHL
- Free shipping on orders over £50.00
- Standard shipping fee: £6.00
- Estimated delivery: 3–5 business days
Evri
- Free shipping on orders over £50.00
- Standard shipping fee: £7.00
- Estimated delivery: 3–5 business days
Royal Mail
- Free shipping on orders over £50.00
- Standard shipping fee: £5.00
- Estimated delivery: 5–8 business days
Delivery estimates begin after the order has been processed and dispatched.
Shipping availability may vary depending on customer location and courier service coverage.
3. Shipping Destinations
We currently ship throughout the United Kingdom and selected international destinations where available.
Shipping availability will be displayed during checkout.
Customers are responsible for ensuring all delivery information submitted at checkout is accurate and complete.
Core London is not responsible for failed deliveries caused by incorrect or incomplete address information provided by the customer.
4. Delivery Estimates & Delays
All delivery timeframes are estimates only and are not guaranteed.
Delivery delays may occur due to:
- Courier disruptions
- Customs processing
- Severe weather conditions
- Public holidays
- Industrial action or strikes
- High seasonal demand
- Events beyond our reasonable control
Core London is not liable for delays caused by third-party shipping carriers or circumstances outside our control.
5. Customs Duties, VAT & Import Charges
For international orders, additional customs duties, VAT, import taxes, or handling fees may apply depending on the destination country.
Unless otherwise stated:
- Customers are responsible for all import-related charges
- Core London is not responsible for customs delays or additional import fees
We recommend checking local customs regulations before placing an international order.
6. Tracking Information
Tracking information will be provided via email once your order has been dispatched, where tracking services are available.
Please allow up to 72 hours for tracking updates to appear within the courier’s system.
7. Lost, Missing, or Stolen Parcels
If your tracking information shows that your parcel has been delivered but you cannot locate it, please:
- Check around your delivery location
- Contact neighbors or household members
- Contact the courier directly
- Reach out to us at support@corelondonfit.com
Core London is not responsible for parcels lost or stolen after confirmed delivery to the shipping address provided at checkout.
However, we may assist customers in opening shipping investigations where appropriate.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details before completing checkout.
If incorrect shipping information is submitted:
- We cannot guarantee address modifications after order placement
- Additional shipping fees may apply for returned or reshipped parcels
Orders returned due to incorrect address details may be eligible only for partial refunds excluding shipping costs.
9. Failed Deliveries & Returned Packages
If a package is:
- Refused by the recipient
- Unclaimed
- Undeliverable
and returned to us, we reserve the right to deduct:
- Original shipping costs
- Return shipping fees
- Handling costs
from any applicable refund.
10. Split Shipments
Some orders may arrive in separate packages depending on:
- Warehouse availability
- Product availability
- Supplier locations
- Package size restrictions
Customers will not be charged additional shipping fees for split shipments unless otherwise stated during checkout.
11. Order Cancellations
Orders may only be canceled before they have been processed for dispatch.
Once shipped, orders cannot be canceled and must follow our Return & Refund Policy.
To request an order cancellation, contact:
as soon as possible after placing your order.
12. Contact Information
For any shipping or delivery inquiries, please contact:
Business Name: Core London
Website: corelondonfit.com
Email: support@corelondonfit.com
Core London operates exclusively as an online eCommerce business and does not maintain a customer-facing physical store or collection address.